Product guarantees and returns policy
When you buy our products you can feel confident about the quality all products have been quality tested for long life and safety. We check all products for defects when they arrive from the East cost and are confident they have no manufacturing faults, however if there is something we have missed, we will replace it at our cost.
You will need to advise us of the fault within 7 days of purchase and return it to us and we will replace the product free of charge. When you post the product back to us we will pay for the return postage, if the product has a manufacturing fault, if you send the postage receipt with the goods.
If you do not get approval for the return we will not replace the goods or pay the postage. You have to notify us before you return the goods and within 7 days from the delivery date.
Any products that have been marked down due to damage or imperfections, or are brought under our discontinued section are strictly no returns, refunds or exchange.
Please choose carefully as we do not refund if you change your mind.
WARRANTY
Kids play WA products are warranted against defects in material and workmanship during normal and proper usage for a period of 12 months from date of purchase with original receipt. Damage from vandalism is not covered.
With normal usage, plastic and fibreglass accessory items are guaranteed against cracking or breakage for 12 months from date of purchase with original receipt. Our high grade timber has been treated to last for 20 years. However, we cannot guarantee against wanes, checks, cracks, stains, bows or twists.
All warranties are considered null and void should there be evidence of equipment misuse or when it is clear that our strict installation instructions are not followed properly.
Non-payment of equipment at the contracted price as agreed at the time of purchase would also nullify all warranties.
Our liability is strictly limited to the cost of replacing or repairing the defective component warranted for – returned prepaid to our factory at the customer’s expense.
Installation instructions can be included on request. We reserve the right to alter specifications, designs and installation instructions when necessary.
This warranty supersedes all other warranty so given by any persons stated or implied. We do not authorise any person or company to make, change or imply our conditions of warranty described herein, nor do we accept any liability for such statements made or implied.